FAQ

1. OVERLOOK OF PURCHASE/ORDER PROCESS:


ONLINE REGISTRATION
**THE CUSTOMER NEEDS TO UPLOAD/ UPDATE THEIR SELLER’S PERMIT TO THEIR ACCOUNT


BROWSE/SHOP
**CHECK “STOCK AVAILIBILITY” SECTION BELOW


CHECK OUT CART
(SHIPPING COST IS NOT ADDED YET)


PRE AUTHORIZE
(WE PREAUTHORIZE CUSTOMERS CREDIT CARD FOR THE ORDER AMOUNT PLUS EXTIMATED SHIPPING)

 ***THE CUSTOMER WILL SEE THIS TEMPORARY CHARGE ON THE CREDIT CARD OF $ AMOUNT THAT IS COMPRIZED OF THE ORDER PLUS EXTIMATED SHIPPING COST
****THIS CHARGE WILL BE LATER REVERTED AND CORRECTED WITH FINAL $ AMOUNT ONCE THE ORDER IS FINALIZED WITH EXACT SHIPPING COST.
*****IT IS NOT A DOUBLE CHARGE. PLEASE ALLOW 1-2 DAYS


FULLFILMENT
(ONCE AVAILABLE FUNDS ARE VERIFIED THROUGH PRE-AUTHORIZATION PROCESS, WE WILL THEN FULFILL THE ORDER AND PREPARE PACKAGE FOR ACCURATE SHIPPING FEE)
**IF FUNDS ARE NOT VERIFIED DUE TO ANY REASON SUCH AS INSUFFICIENT FUNDS, THE ORDER WILL NOT BE PROCESSED AND WILL BE PUSHED ALL THE WAY TO THE BACK ON THE DAILY ORDER BATCH.  SO, PLEASE MAKE SURE TO SECURE FUNDS BEFORE CHECKOUT TO AVOID ANY DELAY.
*** SOME ITEMS MAY SELLOUT FAST AND, IN THAT CASE, WE WILL ONLY CHARGE AND SHIP WHAT IS AVAILABLE AT THE TIME.  PLEASE BE AWARE. PLEASE REFER TO “STOCK AVAILABILITY” BELOW FOR FURTHER EXPLANATION.


CAPTURE/FINALIZE
ONCE WE FULFILL THE ORDER PHYSICALLY, WE CAPTURE THE FINAL $ AMOUNT (AVAILABLE MERCHANDISE + ACCURATE SHIPPING FEE) ALSO, AT THIS TIME, CONFIRMATION EMAIL WILL BE SENT OUT TO CUSTOMER FOR THE FULFILLED ORDER.
**THE FINAL $ CHARGE AMOUNT MAY BE LOWER OR MAY EXCEED THE PREVIOUSLY EXTIMATED TEMPORARY CHARGE/ HOLD $ AMOUNT.
***PLEASE ALLOW 1-2 DAYS FOR THE INITIAL TEMPORARY CHARGE/ HOLD TO DISAPPEAR/ CORRECT ITSELF ON THE CREDIT CARD STATEMENT ONLINE.


SHIPOUT
ONCE LABEL IS PRINTED, THE SHIPMENT WILL BE SHIPPED OUT.
**NO COMBINED SHIPPING!!
PLEASE BE AWARE AS WE PROCESS AND PACKAGE PER ORDER!  WE DO NOT COMBINE SHIPPING FOR MULTIPLE ORDERS.
**PLEASE REFER TO “SHIPPING COST” SECTION FOR ESTIMATED DELIVERY TIME AND PACKAGING TYPES.



2. Q: STOCK AVAILABILITY: WHAT ITEMS ARE AVAILABLE FOR IMMEDIATE PURCHASE?

A: FOR THE MOST PART, EVERYTHING ON OUR WEBSITE IS AVAILABLE FOR IMMEDIATE PURCHASE EXCEPT FOR THE ITEMS IN PREORDER SECTION.  HOWEVER, SOME ITEMS MAY SELL OUT FAST EVEN AFTER THE CHECK OUT DUE TO HIGH DEMAND.  IN THAT CASE, CUSTOMER WILL NOT BE CHARGED.  THE ORDER WILL BE SHIPPED INCOMPLETE AND WE WILL NOTIFY THE CUSTOMER ONCE ITEM RESTOCKS TO GIVE OPTION TO PURCHASE AGAIN.

AGAIN, WE WILL TRY OUR BEST TO FULFILL AND COMPLETE ALL THE ORDER AS MUCH AS WE CAN AFTER THE ORDER IS PLACED ONLINE.  HOWEVER, WE CANNOT GUARANTEE STOCK AVAILABILITY AS OUR INVENTORY IS ON 5 DIFFERENT SALES PLATFORMS, AND OUR INVENTORY DOES NOT ALWAYS REFLECT ON TIME INVENTORY. 

LASTLY, PLEASE BE SURE TO ALWAYS REFER TO **NEW ARRIVAL / PRE ORDER CATEGORY for the Most updated AVAILABILITY DATE (**THE DATE MAY BE UPDATED DAILY)


3. Q:HOW MUCH IS MY SHIPPING COST?

A: SHIPPING COST MAY VARY DEPEDNING ON FOLLOWING CRITERION:
-  CARTON SIZE/ WEIGHT/ DESTINATION
-  WE WOULD NEED TO PACK AND MEASURE TO FIGURE OUT EXACT SHIPPING COST  PER ORDER AS IT COULD VARY DRASTICALLY DEPENDING ON THE COMBINATION IN BULK.
-  HERE ARE SOME ROUGH GUIDELINES TO ESTIMATE THE SHIPPING COST:
BOX SIZE (in Inches) EX) IDEAL ITEM CONTENTS: WEIGHT (LBS) TO CA 4-5 DAYS TO TX 4-5 BUSINESS DAYS TO GA 4-5 BUSINESS DAYS TO NY AND FL 4-5 BUSINESS DAYS TO CANADA, PUERTO RICO, AND VIRGIN ISLANDS 7-15 BUSINESS DAYS USPS

INTRNTNL (EX. UK and  AUSTRAILIA)

4-10 BUSINESS DAYS DHL
UPS PAK polybag 13x11x0 (1 pack of small crop top or bodysuit) 1-3 LBS $19 $22 $24 $28 $35 $55
UPS SMALL BOX 13x11x2 (2 packs of small top, small bodysuit) OR(1 pack of mini dress 1-3 LBS $22 $24 $26 $30 $38 $58
UPS MEDIUM BOX 16x11x3 (2 packs of small top, small bodysuit) OR(1 pack of mini dress) 3-5 LBS $26 $28 $30 $32 $42 $65
UPS LARGE BOX 18x13x3 (3 packs of small top, small bodysuit) OR(2 pack of mini dress) 4-10 LBS $28 $30 $32 $34 $46 $70
24X24 POLY MAILER bag 24x24x0 (1 pack of 2 pc sets, including tracksuit, pants set and velour short sets) 5-10 LBS $30 $32 $34 $36 $50 $90
X-24 24X16X4 BODYSUIT (CROP TOP) 2 PKS + DRESS 2PKS ORVELOUR TRACKSET 1PACK OR 2PACKS OF DRESSES 10-15 LBS $32 $34 $36 $38 $65 $100
G-5 28X17X5 VELOUR TRACKSET 2 PKS OR6-8 PK CROP TOP 15-20 LBS $34 $36 $38 $40 $75 $120
G-7 29X17X7 VELOUR TRACKSUIT 3 PKS OR8 PK DRESS OR 10 PK CROP TOP (BODYSUIT 20-25 LBS $36 $38 $40 $42 $80 $140
G-9 29X17X9 2 PKS DENIM JACKET + 1 PK DRESS + 2PK CROP TOP OR12 PK DRESS OR5 PK VELOUR SET 25-30 LBS $44 $50 $55 $60 $85 $160
G-12 29X17X12 1 PK LARGE PUFFY JACKET+ 2PK DENIM JACKET OR 15 PK DRESS OR 6 PK COZY KNIT 2PC SET OR 20 PK BODYSUIT (CROP TOP) 30-49 LBS $60 $65 $70 $72 $90 $180
G-15 29X17X15 1 PK LARGE PUFFY JACKET + 2PACK DENIM JACKET +10 PACK CROP TOP 40-50 $70 $75 $80 $85 $100 $200


4. 

Q: HOW LONG DOES IT TAKE AN ORDER TO PROCESS?

 A: IT USUALLY TAKES 1-2 BUSINESS DAYS FOR AN ORDER TO SHIPOUT.  (EX: IF THE ORDER IS PLACED DURING THE WEEKEND, IT WILL BE PROCESSED ON FOLLOWING MONDAY-TUESDAY).  ONCE, SHIPPED OUT IT WILL TAKE 4-6 BUSINESS DAYS DOMESTICALLY AND ANYWHERE FROM 4-15 BUSINESS DAYS FOR INTERNATIONAL SHIPPING.

**UK AND AUSTRAILIA MAY TAKE 4-10 BUSINESS DAYS via DHL EXPRESS

***CANADA, PUERTO RICO AND VIRGIN ISLANDS MAY TAKE 1-2 WEEKS via USPS. HOWEVER, IN ALL CASES, THERE MAY BE POSSIBLE DELAY DUE TO CURRENT COVID SITUATION.



“EXPEDITED AIR SHIPMENTS” (Ex. Next day

air, 2nd day Air, 3rdday select): Often, Customers request EXPEDITED AIR shipments to meet their photoshoot schedule.  HOWEVER, WE HIGHLY RECOMMEND NOT TO USE THIS SERVICE AS THEY ARE NOT GUARANTEED TO ARRIVE ON TIME DUE TO COVID DELAYED AIRLINE SCHEDULE.  MOREOVER, THEY ARE EXTREMELY EXPENSIVE.  WE SIMPLY BELIVE THE COST IS NOT REASONABLE AND WE WILL NOT BE RESPONSIBLE FOR LATE DELIVERY AS IT IS OUTSIDE OF OUR CONTROL.  **PLEASE REFER TO

UPS POST COVID-19 “SUSPENSION OF SERVICE GUARANTEE” https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page   





5.       Q: WHAT DOES IT MEAN TO “PRE-AUTHRIZED CHARGE” COMPARED TO “ACTIAL CHARGE”

               A: WE PRE-AUTHORIZE THE CREDIT CARD ONLY TO HOLD NECESSARY FUNDS TO PROCESS THE ORDER.  PRE-AUTHORIZE CHARGE IS A ROUGH EXTIMATE OF THE TOTAL AMOUNT AS SHIPPING COST MAY VARY.  WE FINALIZE THE CHARGE ONCE ITEMS IN CART ARE PACKED WITH THE EXACT SHIPPING COST IS CALCULATED.  ONCE FINALIZE CHARGE IS CHARGED, THE INITIAL PRE-AUTHOZIATION WILL BE CANCELED.  IT MAY SEEM LIKE A DOUBLE CHARGE BUT THE PRE-AUTHORIZATION WILL BE CANCELED EVENTUALLY. PLEASE ALLOW 1-2 BUSINESS DAYS FOR THE CANCELLATION OF THE PRE-AUTHORIZATION.  

 

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6.       RETURN POLICY:  ALL SALES ARE FINAL AND THERE IS NO EXCHANGE OR RETURN.

 

7.       LOST PACKAGES/ MIS-SHIPPED BOXES: INCORRECT AND IN COMPLETE SHIPPING ADDRESS:  PLEASE BE SURE TO CHECK YOUR SHIPPING ADDRESS INFO. THOROUGHLY WHEN PLACING YOUR ORDER INCLUDING NAME, ATTN: , APT # / SUITE #, ZIP CODE AND ALL THE DETAIL POSSIBLE!!

 

***PLEASE DO NOT PUT APT# AND SUITE # ON THE “MEMO.”

****IF IT IS MISSING APT# OR SUITE# ON THE SHIPPING ADDRESS SECTION DURING ORDER PROCESS, THE PACKAGE MAY BE LOST AND **WE WILL NOT BE RESPONSIBLE FOR ANY DELAYED OR LOST PACKAGES DUE TO INCORRECT/ INCOMPLETE ADDRESS INPUT ON CUSTOMERS’ END.

 

*****WE STRONGLY ENCOURAGE CUSTOMERS TO TRACK THEIR PACKAGES TO PREVENT MISPLACEMENT/ THEFT OF PACKAGES AND TIMELY DEIVERY FROM OUR COURIERS.

           

 

8.       PHOTOS: COULD THE CUSTOMERS UTILIZE THE PHOTOS FROM OUR WEBSITE?

-          ABSOLUTELY !  WE ARE HERE TO SUPPORT!  CUSTOMERS MAY USE/EDIT THE PHOTOS FROM OUR WEBSITE TO PROMOTE SALES OF OUR ITEMS FOR THEIR ONLINE/OFFLINE STORE.

 

9. DROPSHIP:

WE DO NOT OFFER DROPSHIP FOR OUR CUSTOMERS

           

10.   PRIVATE LABEL/ CUSTOM ORDER

                        - WE DO OFFER PRIVATE LABELS IF THE ORDER QTY IS BIGGER THAN 120PCS PER COLOR OF ONE STYLE.  THE CUSTOMER MAY CHOOSE THE SIZE BREAKDOWN AND PREPACKAGING.  (EX. 3-2-1 SMALL-MEDIUM-LARGE or 2-2-2 SMALL-MEDIUM-LARGE).  ANY PRIVIATE LABEL WORK REQUIRES 50% DEPOSIT UPFRONT.  50% DEPOSIT IS NON-REFUNDABLE.  THE CUSTOMER NEEDS TO PAY THE BALANCE UPON ARRIVAL OF THE SHIPMENT TO OUR WAREHOUSE.  OTHERWISE, THE 50% DEPOSIT WILL BE FORFEITED.  THE USUAL LEAD TIME IS 5-10 WEEKS.  CUSTOMER MAY PROVIDE US WITH THEIR OWN MAIN LABEL OR THEY MAY USE OUR “TICTOC” MAIN LABEL.

FOR FURTHER QUESTIONS REGARDING CUSTOMIZE/ PRIVATE LABEL ORDERS, PLEASE EMAIL JUN@TICTOCLA.COM. 

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11.   COULD YOU BREAK 6PCS PREPACK AND SPLIT PACK INTO 3PCS?  NO, WE CANNOT BREAK 6PC PREPACK IN ANY SITUATION. 

 

12. COULD YOU SEND SAMPLES BEFORE PURCHASE?  NO, WE DO NOT SEND SAMPLES.

 

13.   COULD WE CHANGE SIZE RATIO?  ONLY FOR CUSTOM PRODUCTION ORDERS ABOVE 120 PCS AND IT MAY TAKE UPTO 4-10 WEEKS FOR PRODUCTION (PLEASE REFER TO “PRIVATE LABEL/ CUSTOM ORDER SECTION”). FOR STOCK ORDERS, WE CANNOT CHANGE SIZE RATIO.

14. PRE-ORDER POLICY:

- THER IS NO CANCELLATION FOR ALL THE PREORDERS AS THEY WILL BE SHIPPED OUT WITH PRIORITY.  SO PLEASE BE AWARE PRIOR TO PLACING A PREORDER.

- Declined Payment => We DO NOT hold merchandise for Declined payments on all orders.  We process and ship “First Come First Serve” basis.  Please DO NOT RISK losing your place expecting us to hold the merchandise until new payment is updated.  We URGE our customers to have sufficient funds at all times for the order process to be seamless.

 

15. WE CANNOT COMBINED SHIPPING.  DUE TO HEAVY TRAFFIC,

WE NO LONGER OFFER COMBINED SHIPPING FOR MULTIPLE ORDERS.  IT IS OUR MISSION TO SHIP OUT EVERY ORDER AS SOON AS POSSIBLE IN TIMELY MANNER.  PLEASE BE AWARE WHEN PLACING MULTIPLE ORDERS.

 

 

****THANK YOU FOR TAKING YOUR TIME AND SHOPPING WITH US~!! WE ARE SUPER EXCITED TO WORK WITH YOU AS YOUR VENDOR~!! WE PROMISE TO CONTINUE DOING OUR PART TO PROVIDE BEST SELECTION OF QUALITY PRODUCTS AND SERVICE. WE ARE HERE TO SUPPORT YOUR BUSINESS TO GROW AND PROSPER IN A LONG RUN.  WE GREATLY VALUE EVERY PARTNERSHIP AND RELATIONSHIP AND WE WILL PROMISE TO IMPROVE OUR SERVICE AS WE GROW ALSO =)